They inspected my phone before doing the repair. They refused to correct their mistake saying I had no proof that they damaged it. UbreakiFix damaged my display while replacing the battery. Poor customer service + demonstrable incompetence = no business.ĭamaged my display while replacing the battery Once I recognized their brand and the local store, I immediately canceled my repair job. Today, I'm looking for a repair service for my common laptop brand. I wasted two Saturdays taking a common small electronic device in for service only to wait in line for more than 30-minutes EACH TIME just to hear, at the end, that they lack the technical competence to actually do the repair they assured me on the phone they could do. You feel like THEY are doing YOU a favor by allowing you to drive to their store to give them money to. They don't even make eye-contact with you. WHAT? What kind of repair center can't repair a common electronic device just because it didn't come off the assembly line last year? Worst of all, the staff is rude and curt. When I got there, they informed me that because my machine is "older" (meaning over 2-3 years!), they wouldn't repair it as there's too great a liability risk for damaging it. About a week later, I was called back to pick up my machine. Once it was my turn, the employee checked me in with, "This is a simple repair." He promised the store would call me in under a week when the job was done. Meanwhile, my only day off is melting away and I still have tons of errands to run. It took him over half an hour (!) to deal with the single customer in front of me. On getting to the Marion, IL store, only one employee was managing the space. I work over 60-hours a week, so even a weekend jaunt is VERY expensive time-wise for me. Now we will see if it's just him or the entire organization that's the problemĪfter calling the local uBreakiFix store in our region to discuss a problem, I took in my machine for repair. After a very heated argument he agreed to forward my written request to the owner. Because I took it in functioning, I asked the manager to send it to the manufacturer for repair. 6/29-7/18 After multiple unanswered calls and trips to the store, told old battery was bent while removing, new battery won't work. We were warned that screen could crack on removal and would be additional cost. Dropped off laptop and told it would be a one day job. Told to bring laptop to store so they could order correct battery. Took laptop in for the convenience of a new battery as original battery only held charge for a couple of hours. They rarely answer their phone So we had to travel 40 miles RT on multiple occasions just to find out what was going on. Santa Maria CA, manager Ray Long story short: Extremely volatile, unprofessional and dishonest manager 1.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |